Refund Policy

1. Overview

This Refund Policy explains the conditions under which refunds may be requested and processed for payments made through the Chapter Operations platform. We strive to handle all refund requests fairly and promptly.

2. Types of Payments

Payments processed through our platform typically include:

• Chapter Dues: Annual or periodic membership dues set by your local chapter
• National Dues: Dues required by your national organization
• Special Assessments: One-time fees for events, initiatives, or other purposes

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Duplicate Payments: If you were accidentally charged twice for the same dues or fee, you are eligible for a full refund of the duplicate charge.
• Incorrect Amount: If you were charged an incorrect amount due to a system error, you are eligible for a refund of the overcharge.
• Unauthorized Transactions: If a payment was made without your authorization, please contact us immediately.
• Chapter-Approved Refunds: In certain cases, your chapter may approve refunds based on individual circumstances and their internal policies.

4. Non-Refundable Payments

The following payments are generally non-refundable:

• Dues payments that have already been remitted to national organizations
• Payments for events or services that have already occurred
• Partial dues for members who leave mid-term (unless chapter policy states otherwise)
• Administrative or processing fees

Individual chapters may have additional policies regarding refund eligibility. Please consult with your chapter administrator for specific policies.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Your Chapter Administrator: Your first point of contact should be your chapter administrator, who can review your payment history and determine if a refund is appropriate under chapter policies.
2. Provide Payment Details: Include the date of the payment, amount, and reason for the refund request.
3. Wait for Review: Your chapter administrator will review your request and respond within 5-7 business days.
4. Refund Processing: If approved, refunds will be processed to the original payment method within 5-10 business days.

6. Refund Timeframes

7. Cancellation Policy

If you need to cancel your membership or leave your chapter:

• Contact your chapter administrator to begin the process
• Dues payments already made for the current fiscal year are typically non-refundable
• Your account will be deactivated, but payment records will be retained for chapter financial records
• Any outstanding balances remain due even after membership cancellation

8. Disputes

If you believe a charge was made in error or without authorization:

1. Contact your chapter administrator immediately
2. If the issue cannot be resolved at the chapter level, contact us at contact@chapteroperations.org
3. Please do not initiate a chargeback with your bank until you have contacted us, as this can delay resolution

9. Contact Us

For questions about this Refund Policy or to request assistance with a refund: